Home' Facility Perspectives : Vol 9 No 4 Contents 78 FACILITY PERSPECTIVES | VOLUME 9 NUMBER 4
| MEMBER INSIGHTS
When and how did you get into
I fell into facilities management about nine
years ago when I was looking after the print
room in a law firm, and they suggested that I
oversee the facilities management and security
teams, as well. I originally trained as a lighting
designer, and my dad was an architect, so I
have always been comfortable with electrical
and building works. The other technical aspects
are a continuous learning curve for me (which
is one of the things that I love about the job).
What attracted you to your current job?
The challenge of the venue, coupled with the
positive impact that it has on the community.
What do you find most fulfilling about it?
Working with the very passionate and
committed Fed Square team. They all truly love
their jobs, and they are experts in their fields.
What is your career highlight to date?
One highlight was to be the facilities manager
for a building in London that was more than
400 years old. The main dining room in
the building was where the Charter for the
Bank of England was signed in 1844. It is a
wonderful building full of quirks, and hidden
nooks and crannies. While completing some
renovations, we found a hidden room that
had been sealed up more than 100 years
ago. Everyone had forgotten about it! When
we opened the papered-over door, it looked
like the occupant had just popped out. There
were notes scattered over the desk and a
feather quill abandoned across them.
What has been your biggest career
challenge so far?
Probably the same building! When I took
over managing it, I don't think there was a
British Standard that it complied with. By
developing a 10-year plan with the Board,
we were able to bring the building back
to its former glory in a systematic way.
Consultation with the Board members
ensured that they understood the importance
of continued and consistent funding.
How do you think the industry has
changed over the past five years?
Connectivity: not only the connectivity between
the services provided across the site (which
is making our buildings and services smarter
and more efficient using digital technology),
but also the connectivity that technology is
providing to us as individuals. It has never been
easier to share knowledge and experiences
across the country and around the world.
As an industry, we have been caught
on the back foot, and we are a long way
away from the making the most of the
opportunities that technology is presenting.
In your view, what are the three
biggest challenges that the industry
faces today; and if you could change
just one of those, what would it be
For me, the big one is the communication of a
shared vision for the industry. Non-FM people,
especially Boards, still don't truly understand
what FM is and why it is so important to invest
in FM continuously. Overall, there is an ethos
of ignoring the big spend until something
breaks, and then panic prevails. FM needs to
be on Board agendas as a topic in its own right,
not as a sideline to risk and compliance, or
occupational health and safety. As an industry,
we have a responsibility to educate senior
management on why FM is important.
Data security and the continued impact of
technology are also key points of focus for
What do you see in the future of the
industry that you are most excited about?
Digitisation. There are opportunities in this
for every section of the industry. We need
to be thinking more creatively and pushing
boundaries, rather than just digitising the
processes that we already have.
What piece of advice do you wish
someone had given you when you
started in FM?
Trust your instincts and believe in
yourself. You are the FM expert, and the
company relies on you to highlight what is
important for the future. So, be prepared
to push for the changes that need to
happen in your organisation.
What's great about life for you right now?
I work in a fascinating venue with very
passionate and committed people who love
their jobs and are experts in their fields.
My job is challenging, exciting and stretching,
and supports the community that I live in.
I am studying for an MBA, so I have the
opportunity to challenge myself and my
current way of thinking.
I can walk to work (after commuting for
anywhere up to three hours each way),
which is a luxury I cherish every day.
Things really are pretty perfect for me
FMA NEW MEMBER
Name: Sharon Pollard
Job Title: General Manager Operations
Organisation: Fed Square Pty Ltd
Strategic and operational management of capital
asset replacement, security, cleaning, waste
management, planned and reactive maintenance,
health and safety, sustainability and accessibility.
Rate out of 10 how important the
following industry hotspots are for
you right now:
3 Providing ongoing professional
development for my team/myself: 9
3 Introducing energy efficiency initiatives: 5
3 Managing flexible working: 5
3 Improving service levels while cutting
3 Delivering good social outcomes: 8
3 Adopting new technologies: 8
3 Aligning services to meet the
business's strategic outcomes: 9
Links Archive Vol 9 No 3 Vol 10 No 1 Navigation Previous Page Next Page