Home' Facility Perspectives : Vol 10 No 1 Contents SPONSORED ARTICLE
FACILITY PERSPECTIVES | VOLUME 10 NUMBER 1
| VOLUME 10 NUMBER 1
| VOLUME 10 NUMBER 1
Exceptional customer service, deep expertise and a
strong reputation have helped Key Services to become
one of Australia’s leading privately owned building-
Established in 1998, Key Services provides diversified
facility and property services to several of the country’s largest
companies, institutions and building owners, and works on
some of the most prominent capital-city buildings.
Key Services was the principal contractor on the sustainability
upgrade for Chifley Tower in Sydney between 2008 and 2014.
The prestigious office tower won the Council on Tall Buildings
and Urban Habitat’s 2015 Performance Award.
Key Services installed four 2000-kilowatt chillers and six
high-pressure pumps; modified 45 air-handlings units (AHUs);
replaced rooftop cooling towers; and led other electrical, pipe
and building works while the 42-storey building was occupied.
The result: Chifley Tower achieved a 4.5 star NABERS
rating, saved more than 55 per cent on electricity and had
a corresponding 55 per cent reduction in greenhouse-
gas emissions, compared with 2008 pre-upgrade levels.
The award’s jury applauded Chifley Tower’s sustainability
initiatives and its work to remain competitive with new
buildings in Sydney.
‘We were delighted that Chifley Tower was recognised for
its energy-efficiency initiatives, and to have been integrally
involved in that project,’ says Mark Xuereb, General Manager
HVAC, Key Services. ‘The Chifley Tower sustainability
upgrade reinforces Key Services’ technical expertise. Our
work continues to help clients generate significant cost
savings, and increase the quality and value of their buildings.’
Key Services has developed an outstanding blue-chip client
base. It maintains a long relationship with Singtel Optus, and
has continued to expand its services to the telco. It has also
been the major service provider to the Sydney Cricket Ground
for 10 years.
Key Services provided service upgrades to the data halls
at Telstra-IBM Data Centre in St Leonards, North Sydney and
at the IBM Data Centre in Baulkham Hills. Data centres are a
strong area of expertise for Key Services.
Other projects include the Google office fit-out in Pyrmont,
Sydney, and a major refurbishment of 260 Elizabeth Street
in its CBD for Investa Property Group, a leading real estate
Key Services also successfully completed a building-fabric
and building-services audit for 62 sites, including all major
sewage treatment plants and reservoirs for Sydney Water. ‘We
have developed a reputation for strong technical knowledge
and an ability to deliver on complex projects, often requiring
short turnarounds,’ says Xuereb. ‘We’re not afraid to tackle
difficult jobs, or those that other building-services providers
will not take on.’
A customer-focused approach
Key Services was formed when its Directors, Greg Crisp, Rod
Cook and Andrew Stibbard, saw an opportunity to develop a
building-services company with better service. Crisp and Cook
have more than 80 years of combined experience in facilities,
real estate and building services, and Stibbard has more than
three decades of accounting experience.
Key Services believed that several acquisitions of small and
medium-sized, owner-operated building-services providers in
the 1990s had reduced the industry’s customer-service levels.
‘The directors wanted to provide a service that was very
customer responsive, able to move quickly to customer
requests, and to take a long-term partnership approach,’
says Xuereb. ‘That customer-service ethos is still central to
everything Key Services does today. Our clients are able
to speak directly to the owners when they need something
done, and call them 24/7. It is critical that clients speak to key
people who make the decisions.’
Key Services started as an electrical and data business,
added an air-conditioning service in 2000, and later expanded
into mechanical and building services. The business now
provides three key service areas.
Key Services’ innovative approach to building
A focus on customers’ needs is central to everything this building-services provider does.
Rod Cook and Greg Crisp, Directors, Key Services Pty Ltd
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