Home' Facility Perspectives : Vol 10 No 3 Contents FACILITY PERSPECTIVES | VOLUME 10 NUMBER 3 103
MEMBER INSIGHTS |
When and how did you get into
My background is in information technology,
originally in support, training and project
delivery. In 1990, I commenced work with
my first asset and maintenance management
software solution provider. Working for asset
and maintenance management providers
gave me exposure to an abundance of
What attracted you to your current
I identified the need for accurate asset
data when working with solutions and
service providers. This was how Reduxo
was born: providing building facility audits,
and asset audit or stocktake services.
Being independent of both the software
solution providers, as well as the facilities
management service providers, offers a level
of comfort to all customers.
What do you find most fulfilling
Starting a business from scratch 3.5 years
ago has been challenging, but so fulfilling as
well. Being the CEO and founder of Reduxo,
I ensure that the business is transparent to
our clients, and that we deliver what we
say we will do. I am all about long-term
partnerships, not quick wins.
What is your career highlight to date?
Probably the most unique was going
to South Africa to finalise a contract for
KwaZulu-Natal province – it was a great
experience. Coming second was speaking
at an asset management conference in the
Maldives. I wanted a bungalow out on the
water, but it did look odd when I left in the
morning for work by speedboat with my
laptop and high heels, while everyone else
was by the pool!
And biggest career challenge so far?
I think our industry was slow to take up
technology in the past and recognise the
value that it brings. But I am pleased to say
that this is no longer the case – technology
and mobility are now core components in
the delivery of FM services.
How do you think the industry has
changed over the past five years?
I think there has been a lot of change in
the last few years, and asset management
has become a core part of the facilities
management offering. The release of the
ISO 55000 Standards for Asset Management
gives our industry conformity, standardisation
and a way to measure ourselves.
In your view, what are the three
biggest challenges the industry faces
today, and if you could change just one
of those, what would it be and why?
The FM industry is very competitive and
price sensitive, but I am sure that is no
different to a lot of industries. Compliance
and managing have also become more
difficult to accomplish both administratively,
and with ongoing change to legislation.
But the change I would most like to see
would be for people to look to FM as a
career, and as something that people aspire
to. You never hear anyone say, ‘I want to be
an FM manager’. I think that, with education,
and the support of the FMA to market our
diverse industry, we will see a big change in
the next five to 10 years.
What do you see in the future of the
industry that you are most excited
I am not sure of the breakdown of age and
gender at Ideaction.2016, but it looked like
there were definitely many more women and
younger people than the year before. I think
that is fantastic and exciting, and it is up to us
as an industry to promote diversity, whether
that be age, gender or culture, and support
the next phase of people coming through.
What piece of advice do you wish
someone had given you when you
started in FM?
Get a business mentor. My mentor has been
invaluable – having someone to chat with has
ensured significant changes in my career for
the better. We meet on a regular basis for a
coffee or lunch to discuss the difficulties, and
also celebrate the wins.
If you weren’t in FM today, where do
you think you’d be?
I can’t really imagine doing anything else; I
am passionate about asset management, and
how it supports the FM industry to deliver
What’s great about life for you right
From a business perspective, Reduxo is
cementing long-term relationships with its
customers. It is working together in
partnership, and reaping the rewards for
both our customers and us, and that gives
me a lot of satisfaction.
FMA EXISTING MEMBER
Name: Leanne Cluley
Job title: CEO
As CEO, it is my responsibility to pilot the business
and ensure that we provide the best possible service
to our customers.
Rate out of 10 how important the
following industry hotspots are for
you right now:
3 Providing ongoing PD for my team/
3 Introducing energy-efficiency initiatives: 10
3 Managing flexible working: 10
3 Improving service levels while cutting
3 Delivering good social outcomes: 10
3 Adopting new technologies: 10
3 Aligning services to meet the business’s
strategic outcomes: 10
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