Home' Facility Perspectives : Vol 11 No 1 Contents 12
FACILITY PERSPECTIVES | VOLUME 11 NUMBER 1
Facility Perspectives: Tell us about how
you got into facilities management.
Josh Ryan: Before joining CBC Facilities
Maintenance at Sydney Airport, I owned and
ran a successful electrical business.
I had specialised in commercial electrical
maintenance, and have been a part of the
FM industry in one way or another for more
than 15 years. During that time, I worked
with many multinational clients that were
leaders in the FM industry at the time, and
really understood the benefits of preventative
maintenance and asset management.
When CBC asked me to help create and
manage an in-house electrical team serving
the entire CBC group, it was too good an
opportunity to pass up.
When I joined the Sydney Airport team
in April 2014, I became responsible for
managing the electrical, general engineering
and building maintenance portfolios across
the group. Over a nine-month period during
2015, I also undertook a Diploma in Facilities
Management, and through hard work
and dedication I was promoted to Senior
FP: What is your favourite part of your role?
JR: My team: I am fortunate to have
an amazing team behind me, who are all
working towards the same end goal of
providing an FM service that is second to
none. I am also extremely lucky to work for
a company that supports and grows its staff
from within, and provides inspiration at all
levels of the business.
The most rewarding part of my role is the
interaction I have with my current staff. The
team itself comprises individuals that come
from all walks of life – from trade-qualified
technicians to those with tertiary educations,
and others who have come through the
ranks from within the FM industry. I think it
is this diversity in experience and expertise
that ensures that we are always growing
together and learning from one another.
FP: What are the biggest challenges you
have faced since working in the sector?
JR: Sydney Airport is a complex brownfield
site that has seen more than 40 years of
development and augmentation to its
infrastructure and services. One of our
major battles is ensuring that the staff and
subcontractors we engage with not only
have the base technical qualifications, but
also have the right complementary skill sets,
such as communication and problem-solving.
This depth and breadth of knowledge and
experience is essential in providing an overall
high quality of service to an ageing asset.
The facilities we manage at Sydney Airport
see up to 100,000 people per day; that
volume of use will put any building under
pressure. For us, there’s a constant fine line
between repair and replacement on a site of
this age, and obviously this has implications
for our capital infrastructure forecasting.
FP: Where do you see FM heading in the
next five to 10 years?
JR: Facility efficiency: clients demand
facility efficiencies, and it is our
responsibility as service providers to initiate
and propose not only cost-saving initiatives,
but better environmental strategies,
increased reliability of assets and increased
productivity through superior automated
management systems. The industry is
moving extremely fast as technology
continues to develop exponentially.
I am excited about the near future and
what we will be able to deliver as an industry.
FP: What does winning the Facilities
Manager of the Year award mean to you?
JR: I am extremely honoured to have
received this prestigious award, especially
due to the calibre of all the individuals that
were nominated. This award is the greatest
professional achievement of my career.
I would like to thank the FMA for the
opportunity to be part of the FMA Awards
it was an amazing event that really does
recognise and celebrate the industry, both at
an individual level and at a team level. The
FMA should be commended for what it does
nationally, but also for what it does for the
industry profile globally.
I would like to also take this opportunity
to thank CBC Facilities Maintenance for the
nomination, and the overwhelming support
and guidance they have provided me for
| INDUSTRY UPDATE
The 2016 FM Industry Awards for Excellence served up yet another
group of inspiring individuals. Facility Perspectives had a chat with one
winner and one finalist of the two most coveted awards of the night.
FM of the Year winner Josh Ryan
Facilities Manager of the Year:
Josh Ryan, Senior Facilities
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