Home' Facility Perspectives : Vol 11 No 1 Contents 90
FACILITY PERSPECTIVES | VOLUME 11 NUMBER 1
| DIVERSITY IN FM
employees that we know to have relevant
but different skill sets. We find that this
balance allows us to ensure constant
interaction between senior and junior staff
members, encouraging knowledge transfer
within the business and creating a superlative
environment for mentoring.
By having a team of employees who come
from diverse backgrounds, cultures and belief
systems, we are able to integrate multiple
perspectives, thought processes and work
styles. Being a solutions-based company, the
diversity of our workforce provides us with a
range of viewpoints; this in turn allows us to
think laterally, and approach problem-solving
with greater creativity and innovation.
A significant product of our diversity is that the
company has effectively zero staff turnover.
Having seen the benefits that diversity
has brought to the business, what
initiatives are applied by HFM in order
to foster a diverse workforce?
Our leadership team actively continues
to invest in various initiatives within the
business that support diversity. One example,
which is perhaps the most important, is our
management model: the inverted pyramid.
This management model works to empower
employees in their decision-making processes
while allowing the leadership team to focus
on understanding what employees require in
order to accomplish their tasks and make sure
the required resources are made available.
Our employees and consultants are the true
face of the business.
Another key initiative that is crucial to
managing this process is our weekly team
meetings. In these meetings, each employee
is given the opportunity to express any
thoughts, concerns and issues they might
be experiencing with their allocated tasks,
or even more generally in the workplace. By
providing ongoing support and assistance
where required, each team member can more
effectively focus on achieving their ultimate
goals and targets for a task, and in turn realise
the desired outcomes for the customer.
We all know that there is more to
creating a great working environment
than giving people the tools required
to complete their day-to-day tasks.
Can you provide some examples of
‘extracurricular’ activities within HFM
where diversity plays an important role?
At HFM, we like to provide opportunities
for our staff members to share their cultures
with the rest of the staff. An example of
this was an activity that took place last year.
Because we knew that our server would
be down for a couple of hours for software
updates, we organised a multicultural lunch
where each employee brought something
to share that represented their culture.
The lunch was a great success! Everyone
enjoyed trying the different foods, learning
about when they are usually offered and
other details about meal times in different
cultures. The food was a great excuse to
get everyone interacting and sharing their
backgrounds, cultures, hometowns and
memories. Now, we continue to share
various food from our diverse cultures over
in-house lunches, with all staff members
taking turns to provide and share their
Can you think of any unexpected
ways in which diversity has benefited
Our team’s diversity allows us to easily
access information that would otherwise
take further research to find. In October this
year, one of our engineering consultants,
Beth Morris, was invited to speak at the
Property Council of Australia Commercial
The presentation was called ‘Electric
cars transform cities’. While she was
preparing her presentation, Beth’s first
source of information was her colleagues.
They provided information about what
they had observed and experienced both
when driving our company car – a Holden
Volt – as well as their experiences in their
home countries or during their overseas
travels, where car sharing and electric
vehicles are much more prevalent than
She continued her research online, and
found some information relating to electrical
vehicle programs abroad; however, the
details were not available in English, but
luckily we had a translator readily available
– on e of our staff members!
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