Home' Facility Perspectives : Vol 11 No 1 Contents 94
FACILITY PERSPECTIVES | VOLUME 11 NUMBER 1
| MEMBER INSIGHTS
When and how did you get into
I worked for a large Japanese company and,
thanks to my dual language skills, I was given
the added responsibility of property services.
I embarked on my first professional position
in facilities management in 2003.
What attracted you to your current job?
At the time when I applied for this role,
I was looking for new challenges, and
for opportunities to build on my existing
skills. The Reserve Bank offered a broad
What do you find most fulfilling
I really enjoy working in a purpose-built,
postmodern building. The building has many
unusual characteristics, and this presents me
with very particular challenges.
What is your career highlight to date?
I would say that I have three particular
3 receiving the Monash University Vice
Chancellor’s Award for Exceptional
Performance by General Staff for the
second-stage refurbishment of the
Monash University Law Chambers
3 being appointed as the first female
facilities manager at the Commonwealth
Law Courts, Melbourne
3 securing the position of Manager,
Facilities Melbourne, with the Reserve
Bank of Australia.
And your biggest career challenge so far?
One of the biggest challenges I have faced
has been integrating facilities needs with
the high level of security required in a
special-purpose government building. It is
also a challenge sometimes working in a
male-dominated workplace and industry. I
believe everyone has a responsibility to strive
to ensure that women and people from a
diverse range of heritages and identities are
recognised, treated equitably and celebrated
in the workplace.
How do you think the industry has
changed over the past five years?
The role of the facilities manager has
developed to have a more strategic and
collaborative focus over time. Technology
has also had a major influence on facilities
management on many levels, including the
integration with building infrastructure and
There’s also the increasing emphasis on
energy efficiency and sustainability.
In your view, what are the three
biggest challenges the industry
faces today, and if you could change
just one of those, what would it be
Keeping up with new technology is our
largest challenge at the moment; however, I
feel that it is also our greatest opportunity.
Currently, facilities managers come from
various industries and disciplines, and mostly
by chance have found positions in facilities
management. In recent times, some other
aligned industries have encroached on some
of the core facilities management functions.
I think there is a risk that we could lose our
expertise and ownership in these areas.
Another challenge is to better promote
diversity in the facilities management
industry to reflect the broader community
and its values. I think that more can be done
in this area.
I would like to change the emphasis on
the term ‘cost cutting’. We can achieve cost
reduction by adopting new technologies.
What do you see in the future of the
industry that you are most excited about?
I am excited by the growing professionalism
of facilities managers and the emphasis
on professional development. I would like
to congratulate the FMA for its efforts to
promote a professional industry organisation
for facilities management, and I would
encourage all facilities practitioners to
What piece of advice do you wish
someone had given you when you
started in FM?
I would encourage anyone new to the
industry to find a good mentor, and for those
with a number of years of experience to
If you weren’t in FM, where do you
think you’d be today?
I’d be back at university, studying
architecture or art.
What’s great about life for you right now?
Just life in general: family, friends and
FMA NEW MEMBER
Name: Lynette Dean
Job title: Manager, Facilities Melbourne
Organisation: Reserve Bank of Australia
Key responsibilities: I am responsible for the
management of the Reserve Bank of Australia
building at 60 Collins Street, Melbourne. In this
role, I look after both the longer-term strategic
planning processes, as well as the day-to-day
operational performance of the property. I also
oversee operational and capital works budgeting,
major and minor projects, some aspects of leasing
and procurement, and contracting.
Rate out of 10 how important the
following industry hotspots are for
you right now:
3 Providing ongoing PD for my team/myself: 10
3 Introducing energy-efficiency initiatives: 10
3 Managing flexible working: 8
3 Improving service levels while cutting costs: 9
3 Delivering good social outcomes: 10
3 Adopting new technologies: 10
3 Aligning services to meet the business’s
strategic outcomes: 10
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