Home' Facility Perspectives : Vol 11 No 1 Contents 96
FACILITY PERSPECTIVES | VOLUME 11 NUMBER 1
| MEMBER INSIGHTS
FMA EXISTING MEMBER
Name: Steve Taylor
Job title: Managing Director
Organisation: Platinum FM
Key responsibilities: Leading the growth
of the company.
When and how did you get into
I entered the FM industry in 1990 in
the United Kingdom, when the market
amalgamated the roles of engineering,
building and services managers into what
became the facilities manager. I worked with
a retail bank called Abbey National (now
What attracted you to your current job?
From speaking to various company
representatives over recent years, it’s clear
that a lack of customer focus has emerged,
where the ‘M’ has been diminished from
the FM market. We identified a niche in
the market to service customers in a more
personal way, and to focus on opportunities
that may be deemed of lesser importance by
the larger FM players in the market. Linking
strategic and tactical FM with leading-edge
technology, including the Internet of Things
(IoT), will offer a competitive advantage.
What do you find most fulfilling
about your job?
The industry has a vast amount of diversity
and breadth to it. The role of the facilities
manager is different every day, and the skills
required to be successful are extensive.
What is your career highlight to date?
There have been many highlights over the
years; however, the greatest success was
leading the growth of a small, privately
owned FM business that was acquired by
a publicly listed company, and to grow that
part of the business into what it is today.
And your biggest career challenge so far?
The most significant challenge I’ve faced in
my career was not being able to influence an
acquisition that was destined to fail.
How do you think the industry has
changed over the past five years?
There has been greater collaboration
across government and industry groups.
For example, the FMA, through its chief
executive officer, has created stronger links
with organisations, such as the Tertiary
Education Facilities Management Association
(TEFMA) and others, to share industry
events. Government engagement has been
enhanced through better advocacy and
recognition. The work being undertaken on
ISO 41001 on a global scale will also drive
standardisation and the future recognition of
the FM industry.
In your view, what are the three biggest
challenges the industry faces today, and
if you could change just one of those,
what would it be and why?
The three biggest challenges include:
3 The search for talent – The FM industry
has lost out to other professions on a
regular basis, and this will only change
if we establish a stronger platform from
base educational levels that offer an
attractive choice to students leaving
school, college and university.
3 Use of technology – Several FM
organisations have invested sizable
amounts of capital into technology over
the years, and now require a return on
3 Value creation – The industry must lead
the way in developing new ideas and
concepts to shape the future of FM.
What do you see in the future of the
industry that you are most excited
The future of the industry is one that will be
more fluid and dynamic in nature. Expansion of
FM roles will be greater, and the skill set and
capability required will increase. The intelligent
customer is driving different outcomes than
that of 10 to 20 years ago, which means that
FM has to be more customer-centric to deliver
a unique customer experience.
One of the most exciting aspects is that
the design and build of assets has become
What piece of advice do you wish
someone had given you when you
started in FM?
Have good mentors and coaches – I have
been very fortunate in this respect.
If you weren’t in FM, where do you
think you’d be today?
I’d probably be a mechanical engineer.
What’s great about life for you right now?
Life is about grasping opportunities.
Starting up a new company with valued
and trusted colleagues has brought the fun
back into the workplace. It is also fantastic
to see the energy and enthusiasm of the
younger generations and the enjoyment
of mentoring and supporting their
development – something that I am very
Rate out of 10 how important the
following industry hotspots are
for you right now:
3 Providing ongoing PD for my team/
3 Introducing energy-efficiency
3 Managing flexible working: 9
3 Improving service levels while
cutting costs: 3 (they are
3 Delivering good social outcomes: 9
3 Adopting new technologies: 9
3 Aligning services to meet the
business’s strategic outcomes: 9
Note: Except for one point, the
categories above are fundamental to the
success of an FM organisation.
Links Archive Vol 10 No 4 Vol 11 No 2 Navigation Previous Page Next Page