Home' Facility Perspectives : Vol 10 No 2 Contents 104 FACILITY PERSPECTIVES | VOLUME 10 NUMBER 2
| MEMBER INSIGHTS
When and how did you get into
I started as a Director for Arthur Andersen and
KPMG in the mid 1980s, where I was responsible
for major lease negotiations and managing the
office relocations. I joined the FMA then, and
the opportunity came up to get involved from a
service provider aspect, initially with GHD. I then
formed Tungsten Group with Steve Taylor, which
we ultimately sold to Programmed in 2005.
Following that, I undertook consulting activities
in the planning, architectural and construction
aspects of assets, until I founded, together with
Mitchell Smilovitis, A&O Facility Management
in 2015 – thus bringing me full circle, back into
mainstream facilities management.
What attracted you to your current job?
The challenge and opportunity of starting a
new business in a dynamic and growing sector,
and bringing a fresh and unique approach to
the facilities management client experience.
What do you find most fulfilling
Working with an enthusiastic and dynamic
young team, and the great satisfaction of
being able to use my experience to bring
effective and efficient solutions to clients’
asset and facility management needs.
What is your career highlight to date?
The privilege to have been the Chairman of
the FMA in its formative years, and later being
honoured with life membership. Ongoing
highlights have also been the opportunity to
contribute to the development of the industry
through assisting with FMA initiatives like the
FM Awards for Excellence, and lecturing at
What is your biggest career challenge
Probably going from having a line management
client role to being a facilities management
consultant/service provider. It challenged
me to consider a whole range of things in a
different way, including approach, levels of
comfort and security. It’s a challenge that I am
very glad I took on.
How do you think the industry has
changed over the past five years?
The industry has increased in professionalism
and standing, and is now seen as a key to
ensuring that organisations’ business objectives
are better achieved. I have also seen significant
advances in technology that are creating
greater efficiency, and increased access to data
to assist decision-making. It is clear that this
will continue at an increasing pace.
In your view, what are the three
biggest challenges the industry faces
today, and if you could change just
one of those, what would it be and
They’re probably no different to industry in
3 managing cost pressures and quality of
3 maintaining a client focus (internal and
3 ensuring continual alignment with
economic, social and technological
Rather than change, it’s more how I would
ensure that these challenges are addressed to
provide the most effective outcome – and that
is through continuous improvement of the
company and the individual, and awareness
through involvement in the FMA and other
organisations that provide the opportunity for
improved knowledge and skills.
What do you see in the future of the
industry that you are most excited
I’m excited about greater recognition as a
profession, and an improved understanding
by business owners of the value of effective
life cycle management and operations of their
facilities. Then there’s further growth of the
industry into sectors that were not previously
serviced, and the increased use of technology
to enhance service delivery.
What piece of advice do you wish
someone had given you when you
started in FM?
Ensure that you get a good educational
grounding, as well as the important practical
experience. There were no FM courses when
I got involved – now, there are many to
If you weren’t in FM today, where do
you think you’d be?
An interesting question – relaxing on a beach
somewhere with my wife! Probably, if I had
my way again, I would be a lawyer (and
probably a wise old judge by now), but in
saying that, I am more than satisfied with the
pathway my life and career has taken. In the
words of Frank Sinatra, ‘Regrets, I’ve had a
few, but then again too few to mention’.
FMA EXISTING MEMBER
Name: Geoff Parnell
Job title: Director
Organisation: A&O Facility Management
As an owner and director of A&O Facility
Management, I am responsible for leadership and
governance of the company, and developing and
maintaining our client relationships.
Rate out of 10 how important the
following industry hot spots are for
you right now:
3 Providing ongoing professional
development for my team/myself: 10
3 Introducing energy efficiency initiatives: 9
3 Managing flexible working: 8
3 Improving service levels while cutting
3 Would prefer to focus on value for
3 Delivering good social outcomes: 9
3 Adopting new technologies: 9
3 Aligning services to meet the business’s
strategic outcomes: 10
Links Archive Vol 10 No 1 Vol 10 No 3 Navigation Previous Page Next Page